Order Cancellation & Returns Policy

Purchase Cancellation and Product Return Policy

  1. The manner of purchasing the products, as well as the manner of canceling a transaction, is subject to the Consumer Protection Law, 5741-1981, the Consumer Protection Regulations and the other relevant provisions of law. According to the law, products may be returned within 14 days in their original packaging, provided that the products have not been damaged and have not been used.

  2. If a user wishes to cancel a purchase transaction before the product is shipped and/or the order is produced, they may do so by means of an appropriate written request by email to: service@vamosfashion.com or via the “Contact Us” form. Requests that are not in writing will not be accepted.

  3. It is clarified that upon cancellation of a purchase transaction not due to a defect or to the product supplied not matching the user's order, the user will be charged a cancellation fee of 5% of the transaction value or ₪100 – whichever is lower. The foregoing does not derogate from the right of the Management of this Website to seek any other remedy to which it is entitled under any law. The purchaser's right to cancel the transaction is conditional on returning the product to the business, and on the product not having been damaged or used.

  4. It is clarified that the Management of this Website will not allow cancellation of a transaction and shall not be responsible for any damage or any liability in cases where the products were exposed by the user to water and/or moisture and/or sun and/or heat and/or harsh environmental conditions.

  1. Cancellation of a transaction due to a product defect – the user must inspect the product immediately upon receipt and report immediately, and no later than 7 business days from the day the product is received, to the Management of this Website any non-conformity or defect by means of an appropriate written request as stated above, and allow the Management of this Website to repair the defect and/or non-conformity and to replace the defective product with a proper product that will be sent after the defective product is returned. If the non-conformity or defect cannot be repaired and/or if the user refused the Website's offer, their money will be refunded in full after they send the product to the Management of this Website and the defective product is received by it. It is clarified that these shipping costs shall be borne exclusively by the user.

Cancellation of a transaction by the Management of this Website – it is clarified that in certain cases, the Management of this Website may cancel an order of a product on the Website, including, but not limited to, in the following cases: if any error is found, including human error, in the product details, its characteristics, its price and the like as they appeared on the Website; if it is discovered that the product order was made in violation of the agreement and/or in violation of the terms of use of the various suppliers and/or while harming a third party; if it is discovered that the ordered item is not in stock with the relevant supplier;

  1. Notice of cancellation of a transaction by the Management of this Website will be given to the user by sending an email to the address provided by the user.