Shipping Policy
Express home delivery costs ₪25. Free shipping on orders over ₪299!
The items you purchased will be shipped to you within the delivery timeframe stated at the time of purchase.
We want you to enjoy your order as quickly as possible. That's why we promise to pack and ship your item as fast as we can.
You can choose to receive your order directly at home via courier companies, or by self-pickup from a store of your choice.
Home Courier Delivery
If you chose to receive your item by courier directly to your home, delivery times will be coordinated with you by the courier company.
The courier will contact you by phone to coordinate their arrival, so we recommend being available at the phone number entered in your order on the website.
Delivery hours are 8:00-20:00 and according to the courier company's distribution routes in your area, so it's best to choose a convenient address for receiving the delivery during these hours (for example, your workplace address).
If the courier company is unable to deliver the shipment for any other reason, we will notify you and work to find an alternative solution acceptable to both parties.
Return / Exchange Policy
Unused items can be exchanged up to 14 days from the day the shipment is received.
Refunds can be requested up to 7 days from the day the shipment is received.
Returns / exchanges via home courier will be charged a shipping fee of ₪30 for this service. The amount will be deducted from the refund for the return.
If the exchange includes additional items totaling ₪199 or more, shipping is free.
Exchange shipments usually arrive anywhere in the country within 3 business days.
Refunds will be issued after the shipment is returned by the courier company, and within 14 days of its return.
For an exchange / return that is not due to a defect or to the product supplied not matching the user's order, the purchaser's right to cancel the transaction is conditional on returning the product to the business, and on the product not having been damaged or used.
*A single item purchased as part of a set cannot be returned; only the entire set with all of its items can be returned.
* Socks, and bottoms of underwear or swimwear - cannot be returned/exchanged, only in accordance with the provisions of the law.
Please note: Deliveries are made Sunday-Thursday (excluding holidays and holiday eves) between 08:00-20:00, so we recommend entering as your shipping address a place where you will be during these hours, such as your workplace address.
We'll be happy to help solve any problem and answer any question on WhatsApp: 058-6950590, Sunday-Thursday 9:30-17:30
and by email: service@vamosfashion.com
Notes and Additional Information
* On rainy days or in extreme weather conditions, there may be delays in delivery times.
*Express deliveries: If, upon delivery of the package, the customer did not answer two of the courier's attempts to contact them, the package will be returned to the company's warehouses and a new delivery will be coordinated with the customer by customer service.