FAQ
Shipping
How much does shipping cost and how long does it take?
Express home delivery costs ₪25, and shipping is free on orders over ₪299. Items are shipped within the timeframe stated at the time of purchase. The courier will contact you by phone to coordinate, and delivery hours are 08:00-20:00, Sunday-Thursday.
Exchanges and Returns
How do I exchange an item?
Items purchased on the website can be exchanged up to 14 days from the day the item is received, provided the item is new with its tag and has not been used in any way, via home courier at a cost of ₪30. The new item will be sent to you, and when you receive the delivery, you hand the returned item to the courier.
How do I return an item for a refund?
Items can be returned for credit or a refund up to 14 days from the day the item is received, provided the item is new with its tag and has not been used in any way, minus ₪30 shipping fees. No credit will be given for shipping fees.
How do I start an exchange/return?
Send a WhatsApp message to 058-6950590 with your order details and the item in question.
Sizing
How do I know which size to order?
Check out our size guide before you buy.
Stores
Where are your stores located?
You'll find all store details on our stores page.
Contact
How do I contact customer service?
You can reach us on WhatsApp at 058-6950590, Sunday-Thursday between 09:30-17:30, or by email at service@vamosfashion.com.