Returns & Exchanges


Exchanges and Returns

Want to return or exchange an item? It's quick and easy!
Send us a WhatsApp message with your order details and the item you'd like to exchange/return.

Want to exchange?

  • Items purchased on the website can be exchanged up to 14 days from the day the item is received, via home courier at a cost of ₪30.
  • The item you'd like to exchange for will be sent back to you by courier, and when you receive the delivery, hand the courier the items you'd like to return.

Want to return?

  • Items can be returned for store credit on the website or a refund up to 14 days from the day the item is received, in accordance with the provisions of the Consumer Protection Law, minus ₪30 shipping fees. For more information, contact us on WhatsApp.
  • No credit or refund will be given for shipping fees.

Notes and Additional Information

  • If a transaction is canceled after the product has been shipped to the customer, a full refund will be given for the purchased item but not for the shipping fees. The refund will be made only after the shipment is received and inspected by VAMOS staff.
    The refund will be given on the condition that the product is returned unused and/or without defect and/or damage. If the product is returned other than as stated in this section, the customer will not be credited (neither a refund nor a credit voucher). It is clarified that the company has sole discretion regarding the condition of the returned product.
  • Any refund will be issued only to the credit card used to place the order, and in accordance with the credit card company's timelines.
    Upon cancellation of the transaction, the payment method provided by the user will be credited minus a cancellation fee of 5% of the transaction value or ₪100 – whichever is lower.
  • Direct (debit) cards cannot be refunded, so Direct cardholders are entitled to receive store credit on the website.
  • It is clarified that no refund will be given for products for which no monetary payment was made, such as promotions or gifts.

We make every effort and carry out thorough checks to ship items in perfect condition. However, we understand that you may receive a product with a manufacturing defect. In this case, contact us on WhatsApp.